Refund & Return Policy
At Infinity Gate, we are committed to delivering high-quality professional services that meet your expectations. Please read our refund and return policy carefully to understand your rights and options regarding our services.
Service Eligibility
All services provided by Infinity Gate are digital or professional in nature. Due to the nature of these services, they are generally non-refundable once delivery has commenced.
Refunds may be considered only under the following conditions:
The service was not delivered as agreed in the service description or contract.
Technical issues or errors occurred on our end that prevent successful service delivery.
You contacted our support team within 7 days of service delivery and provided valid evidence of the issue.
Refund Process
To request a refund:
Contact our support team at support@infinity-gate.net with your order or service details.
Include a clear description of the issue and any supporting evidence.
Our team will review your request and respond within 3–5 business days.
Approved refunds will be processed within 7–10 business days using the original payment method. Partial refunds may be issued depending on the amount of work already delivered.
Service Revisions and Corrections
If you are not satisfied with the delivered service due to errors or incompleteness, we offer reasonable revisions or corrections free of charge, depending on the scope of the issue. Please contact us promptly to arrange adjustments.
Privacy Policy
Introduction
Welcome to infinity-gate.net. We take your privacy and the security of your data very seriously. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or use our services. By using our site, you agree to the practices described herein.
Information We Collect
Information You Provide
Personal Information: such as name, email address, phone number, and mailing address when you request a service or contact us.
Account Information: if you create an account on our site (username, password, registration data).
Communications: messages, inquiries, or feedback you submit through the website.
Information Collected Automatically
Browsing Data: such as IP address, browser type, operating system, pages visited, duration of visit, referral pages, and interactions within the website.
Cookies and Tracking Technologies: used to enhance user experience, enable site features, analyze usage, and remember your preferences.
How We Use Your Information
We use your information for purposes including:
Providing the services you request (e.g., communication, service execution, technical support).
Improving site functionality, user interface, and overall experience.
Analyzing usage, generating statistics, and understanding visitor behavior.
Sending updates, news, or changes to services or terms (if you opted in).
Security purposes, preventing illegal activities, and protecting the site from misuse or cyber threats.
Cookies and Tracking
We use cookies and similar technologies to collect automatic data.
You can disable cookies in your browser settings, but some features may be affected or limited.
Cookies are not used to personally identify you unless you voluntarily provide personal information (e.g., through registration or service request).
Sharing Your Information
We do not sell or rent your personal information for marketing purposes without your explicit consent.
We may share your data only in limited situations, including:
To provide services on your behalf (e.g., payment partners, trusted service providers).
Compliance with legal requirements, court orders, or law enforcement requests.
Protecting our rights, other users, or preventing abuse and security breaches.
Any shared data is protected through contractual or technical safeguards to maintain confidentiality.
Data Security
We implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
While we strive to ensure data security, no online system is completely secure. Use of the site is at your own risk.
We recommend using strong passwords and keeping them confidential.
Your Rights
You have the right to:
Access your personal data that we hold.
Correct or update inaccurate or outdated information.
Request deletion of your personal data (unless legal obligations prevent it).
Withdraw consent or object to the processing of your data (note: this may affect your ability to use certain services).
To exercise your rights, contact us via the email or contact method provided on the site.
Children
Our website is intended for adults. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be clearly announced on the website or via email if you are registered. We encourage you to review this page periodically for updates.
Terms & Conditions
By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website. These terms govern your use of the site, the services we provide, and your interactions with us.
Eligibility
You must be at least 18 years old or have the legal authority to enter into this agreement. By using our services, you confirm that you meet this requirement.
Services
infinity-gate.net provides professional digital and consultancy services.
Service descriptions, scope, and delivery timelines are outlined on the website or agreed upon at the point of engagement.
We reserve the right to modify, suspend, or discontinue any service at our discretion.
Accounts and Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities that occur under your account.
Notify us immediately of any unauthorized use of your account.
Payments and Refunds
All fees are stated on the website and payable as indicated.
Payments must be completed before service delivery unless otherwise agreed.
Refunds, if applicable, are processed according to our Refund & Return Policy. Once a service is delivered, partial refunds are not offered.
Intellectual Property
All content, designs, graphics, text, videos, and software on this website are the property of infinity-gate.net or its licensors.
You may not copy, reproduce, modify, or distribute any content without explicit written permission.
User Conduct
You agree not to:
Use the website for unlawful purposes or in violation of these Terms.
Interfere with or disrupt the website’s operation or security.
Upload, share, or transmit content that is illegal, harmful, or infringes the rights of others.
Limitation of Liability
infinity-gate.net is not liable for any indirect, incidental, or consequential damages arising from the use of the website or services.
We do not guarantee uninterrupted or error-free service.
Use of the website and services is at your own risk.
Privacy
Your use of the website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Termination
We may suspend or terminate your access to the website or services for violations of these Terms or at our discretion.
Termination does not relieve you of obligations incurred prior to termination.
Governing Law
These Terms & Conditions are governed by the laws of Egypt.
Any disputes arising under these Terms will be subject to the jurisdiction of the courts of Egypt.
Changes to Terms
We may update these Terms & Conditions at any time.
Continued use of the website after updates constitutes acceptance of the revised Terms.
Contact Us
For any questions or concerns regarding refunds, revisions, or service issues, reach out to our support team:
Email: support@infinity-gate.net
Phone: +201205484001
We are dedicated to ensuring your experience with Infinity Gate is professional, reliable, and satisfactory.